- Conflict Resolution
List of Courses:
- At Peace with Conflict
- Principled Negotiation
- Creating Consensus out of Chaos
- Other Customized Courses ... at Your Request
Here are the Outlines:
AT PEACE WITH CONFLICT
Themes: Learning how to handle conflict with co-workers, customers, and suppliers
constructively; encouraging discussion of suppressed issues; using conflict as a positive
force.
Outcomes: You will learn how to: clarify purpose so as to resolve conflict successfully;
encourage the interest and commitment that underlie interpersonal conflict; separate the
person from the problem; and move towards interest-based discussion and dialogue, and
away from entrenched "positional" confrontation.
PRINCIPLED NEGOTIATION
Themes: Everyone can win through principled negotiation, a method by which the true
interests of all parties are considered as the starting point for negotiation.
Outcomes: You will study and practice the skills of negotiation -- through simulation
exercises using camera and VCR -- and prove to yourself that everyone is further ahead
when negotiating in a principled fashion.
CREATING CONSENSUS OUT OF CHAOS
Themes: Despite all of the 'evidence' to the contrary, groups or individuals in conflict have
much more in common than they realize; and it is possible to find consensus among multiple
groups or individuals whose interests appear to diverge significantly.
Outcomes: You will gain understanding of a powerful model that allows individuals/groups to
work together effectively. Participants learn to facilitate problem-solving and
decision-making to achieve win-win solutions.
